SkillNova respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By accessing or using SkillNova.shop, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, contact us, subscribe to our communications, or purchase a digital product, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing address
- Payment and transaction details
- Order history
- IP address
- Browser and device information
- Website activity and usage data
- Messages, queries, or feedback shared with us
We do not directly store complete debit card, credit card, UPI PIN, CVV, or banking credentials. Payments are processed through secure third-party payment service providers.
2. How We Use Your Information
We may use your personal information to:
- Process and confirm your orders
- Deliver digital products, eBooks, templates, prompt books, or courses
- Send order confirmations and payment-related notifications
- Provide customer support
- Respond to questions, complaints, or refund requests
- Improve our website, products, and services
- Personalize your shopping experience
- Prevent fraud, misuse, and unauthorized transactions
- Send promotional emails, WhatsApp messages, or offers where permitted
- Comply with applicable legal and regulatory requirements
You may opt out of promotional communications at any time by contacting us.
3. Digital Product Delivery
SkillNova primarily sells digital products, including AI prompt books, eBooks, templates, educational materials, and related downloadable resources.
To deliver these products, we may use your email address, phone number, or account information. Please ensure that the details provided during checkout are accurate.
We are not responsible for delivery delays caused by incorrect contact details, spam filters, payment failures, or third-party technical issues.
4. Payment Information
Payments made on SkillNova.shop may be processed through third-party payment gateways.
These payment providers may collect and process your payment information according to their own privacy policies and security standards. SkillNova does not control how third-party payment providers process your financial information.
We recommend reviewing the privacy policy of the relevant payment provider before completing a transaction.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Remember your preferences
- Maintain your shopping cart
- Understand website traffic
- Measure advertising performance
- Improve user experience
- Show relevant advertisements
Third-party services such as Shopify, Google Analytics, Meta Pixel, payment gateways, and advertising platforms may also use cookies or tracking technologies.
You may disable cookies through your browser settings. However, some website features may not function correctly after cookies are disabled.
6. How We Share Your Information
We do not sell or rent your personal information.
We may share limited personal information with trusted service providers when necessary to operate our website and provide services, including:
- Website hosting and e-commerce platforms
- Payment gateways
- Email and SMS service providers
- WhatsApp communication providers
- Analytics and advertising platforms
- Cloud storage and digital delivery services
- Legal, tax, and compliance professionals
- Government or law-enforcement authorities when legally required
These service providers may only receive the information necessary to perform their services.
7. Third-Party Services
Our website may contain links to third-party websites, applications, social media platforms, or payment services.
We are not responsible for the privacy practices, security, content, or activities of third-party websites. You should review their privacy policies before sharing personal information.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Disclosure
- Alteration
- Destruction
However, no online transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security of your information.
9. Data Retention
We may retain your personal information for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain transaction and tax records
- Resolve disputes
- Prevent fraud
- Meet legal and regulatory obligations
When your information is no longer required, we may securely delete, anonymize, or restrict its use.
10. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for promotional communication
- Object to certain types of data processing
- Request information about how your data is used
To make a privacy-related request, contact us using the details mentioned below.
We may request verification of your identity before processing your request.
11. Marketing Communications
With your permission, we may send information about:
- New digital products
- Courses and eBooks
- Discount offers
- Product updates
- Educational content
- Special promotions
You may unsubscribe from emails by using the unsubscribe link, where available, or by contacting us directly.
You may also request removal from WhatsApp, SMS, or promotional calling lists.
12. Children’s Privacy
Our website and products are not intended for children below the age required to independently enter into a legally binding contract under applicable law.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Refund and Cancellation Information
The privacy practices described in this policy are separate from our Refund and Cancellation Policy.
Since SkillNova sells digital products, refunds may be restricted after a product has been delivered, downloaded, accessed, or shared. Customers should review the Refund and Cancellation Policy before purchasing.
14. Legal Compliance
We may disclose personal information where required to:
- Comply with applicable laws
- Respond to a court order or lawful government request
- Protect our legal rights
- Investigate suspected fraud or abuse
- Enforce our website policies
- Protect customers, users, or the public
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in:
- Our services
- Website functionality
- Payment systems
- Legal requirements
- Business operations
The updated policy will be published on this page with a revised effective date.
We recommend reviewing this Privacy Policy periodically.
16. Contact Information
For questions, concerns, complaints, or requests related to this Privacy Policy, you may contact us at:
SkillNova
Email: sahilkashyap06082003@gmail.com
Phone: +91 93540 93291
Address: A-2/738, South Gamri, Street No. 30, Delhi – 110053, India
Website: https://skillnova.shop/
We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.